Tickets
For account, subscription, connection, route selection, billing, payment, and refund issues. After submitting, add details and view replies in the user panel.
Open the ticket system →
SUPPORT DESK
Customer Support & Tickets
Use the user panel for all account, subscription, connection, route, billing, and refund issues. More complete details make troubleshooting more direct.
90+ countries / 200+ routes
Unlimited devices
30-day no-questions-asked refunds
CONTACT CHANNELS
Contact Channel Status
The ticket system is currently available for direct use. No public email address or Telegram account has been published, so this page does not list unverified contact details.
Public email
No public email address is currently available. For order, refund, or connection diagnostics, use the ticket system to keep information in one place.
Use the ticket system →Telegram
No public Telegram account is currently available. If this channel is enabled later, the confirmed entry point will be added to this page; for now, use the ticket record.
Use the ticket system →
ISSUE ROUTING
Submit by Issue Type
Choose the most accurate subject and describe the symptoms, environment, and checks already completed. Support will use these details to identify account-, client-, or route-side issues.
ACC
Account & Subscription
NET
Connections & Routes
PAY
Billing & Refunds
APP
Client Usage
What to Include in a Ticket
For account and subscription issues, include your username and the message shown on the page. For connection and route issues, specify the platform, route name, error message, and what you were doing when the issue occurred. For billing and refund issues, include the relevant order and payment method; QhVPN supports Alipay / WeChat Pay / USDT and offers 30-day no-questions-asked refunds.
For client issues, specify the actual platform: Windows / macOS / iOS / Android / Linux. Explain whether the issue occurs during login, subscription import, connection setup, or access to the target service. Each stage requires a different troubleshooting path.
ROUTE / USER PANEL TICKET
STATUS / TRACKED IN PANEL
RESPONSE EXPECTATION
Response & Processing Expectations
Tickets are handled by submission order and issue type. Response progress depends on the completeness of the information, reproduction conditions, and the scope of route checks, so no fixed reply time is promised.
| Channel | Current status | Use cases | Processing expectations |
|---|---|---|---|
| User-panel tickets | Available | Accounts, subscriptions, connections, routes, billing, payments, and refunds | Handled in queue; replies and additional materials remain in the same ticket record |
| Public address not available | Not currently a public support channel | Please use a user-panel ticket instead | |
| Telegram | Public account not available | Not currently a public support channel | Please use a user-panel ticket instead |
DIAGNOSTIC INPUT
Prepare Before Submitting
Complete information reduces back-and-forth clarification. Submit only what is needed to diagnose the issue, and redact sensitive content unrelated to the investigation.
CONNECTION
Connection failure
- Platform and client screen in use
- Selected route name
- Connection status shown by the client
- Full error text or screenshot
- Troubleshooting steps already completed
ACCOUNT
Account & subscription
- Account username
- Feature page where the issue appeared
- Page message and steps taken
- Whether the subscription updates normally
- Do not submit your account password or full subscription link
BILLING
Billing & refunds
- Relevant order details
- Actual payment method used: Alipay / WeChat Pay / USDT
- Status shown on the order page
- Specific reason for the refund request
- Redact sensitive fields unrelated to the payment first
BEFORE SUBMITTING
Complete the basic checks first
If the issue involves common configuration or route selection, the help center may already provide a troubleshooting path. If the issue persists after the basic checks, add the results to your ticket.
What should I submit if the connection works but websites do not load?
Include the platform, route name, client connection status, type of service you cannot access, and whether your exit address changed. If results differ between browsers, mention that as well.
How should I describe an issue affecting only one app?
Include the app name, system platform, proxy mode, and error message. Also state whether other websites or apps work normally. This helps distinguish app rules from an overall connection issue.
Where do I submit a refund request?
Open the user-panel ticket system, select a billing or refund topic, and include the relevant order details. QhVPN offers 30-day no-questions-asked refunds.
Is an email address required to register?
No. A username and password are enough to register. When submitting a support ticket, sign in to the user panel with the associated account.